Refund policy

RETURNS & EXCHANGES

We believe in helping our customers as far as possible so we've designed our policies to be customer friendly and with better experience. The return & exchange window lasts for 7 days (starting from the date of delivery)

Order would be only eligible for a return/exchange if the product(s) are

• In case of damaged/ wrong/used product recieved, an unboxing video is required.

PLEASE NOTE:- For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Returns are not eligible during the sale period,

 

WHERE RETURNS ARE NOT APPLICABLE:

• Items Purchased under Clearance Sale
• Glass items such as Screen & Lens Protectors
• Dziner case series

 

REFUND

Refunds for prepaid orders will be issued to the original payment method, it may take up to 3-5 business days to be settled in your account. With the exception of orders made via EMI and Cash on Delivery (COD) orders, which will receive store credits instead. Store credits can be used for future purchases at Casegear.

STORE CREDITS

Store credits are sent to the email address used when placing the order. However, you can redeem these credits using a different email address. The credits are provided as an alphanumeric code, which can be applied during checkout.

NOTE: Store credits issued for returned orders have no expiry date and can be used at any time in the future.

Last updated — 12th Feb 2024.